Conversational AI across web chat, WhatsApp, and SMS that answers WISMO instantly, recovers abandoned carts with real conversations, and turns support volume into repeat revenue.
Genesis AI Labs builds AI automation for e-commerce and retail brands: instant answers on order status, shipping, and returns pulled live from Shopify or your OMS; WhatsApp as a full commerce channel (browse, ask, buy, track); conversational abandoned-cart and win-back campaigns; and support automation that resolves the routine 70% and hands the rest to agents with context.
"Where is my order?" dominates ticket volume — pure lookup work humans answer one at a time while conversion-critical pre-sale questions wait in the same queue.
Most carts die on an answerable question — shipping cost, sizing, delivery date. A generic 10%-off email answers none of them.
Customers — especially Latin-connected markets — want to ask and buy on WhatsApp. Brands treat it as an afterthought inbox.
Order status, returns, exchanges, and product questions answered in seconds with live data from Shopify/your OMS — within-policy actions executed end-to-end, edge cases escalated with full context. CSAT up, queue down.
Abandonment triggers a helpful WhatsApp/SMS conversation that answers the blocking question and closes checkout in the thread — consistently outperforming discount-blast emails.
Catalog browsing, recommendations, order placement, and tracking — all inside WhatsApp, in the customer’s language, with campaigns that read like messages, not blasts.
Full-service AI automation: agents, chatbots, voice AI, document processing and workflow automation — scoped around ROI, delivered in 2–6 weeks, monitored in production. Free consultation.
Autonomous agents that research, decide, and act across your systems — qualifying leads, triaging tickets, and running back-office queues while your team sleeps.
Natural-sounding voice AI that answers every call in English, Spanish, or Portuguese — books appointments, qualifies callers, and hands off warm context to your team.
Trilingual chat on your website, WhatsApp, and SMS that answers instantly, captures after-hours leads, and syncs every conversation into your CRM.
AI that reads invoices, contracts, manifests, and claims — extracts the data, reconciles it against your systems, and routes only true exceptions to a human.
Multi-system workflows that keep CRM, billing, scheduling, and ops in sync automatically — so work moves instead of accumulating in inboxes.
30 minutes, no obligation. We map the highest-leverage workflow in your e-commerce operation, estimate the ROI, and give you an implementation roadmap — whether you build with us or not.
Book a free consultation and we'll map your highest-leverage workflow to ship first.
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